Amstor trade network strategy

Amstor has worked out principles of successful policy in various spheres of its activity which help the company to solve tasks set precisely and efficiently.

Everything for customers

Amstor’s main goal is satisfying our customers’ needs to the maximal extent. It includes a wide range and high quality of goods, affordable prices, operative and polite service as well as all those making visit to our stores comfortable and pleasant.

Our stores always provide

• The widest range of foodstuffs and manufactured products.
• High quality and freshness of goods.
• Service at maximally high level, honesty and decency of our employees.
• Substitute of goods with easy defects within their guarantee and realization terms.
• Low prices for a wide range of goods.
• Comfortable approach to our stores and free parking places.
• No long queues at the cash desks.
• Comfortable and practical carts and self-service baskets for customers including carts for women with little children or babies and fun-mobiles for children.
• Daily actions for regular customers, advantages for owners of Amstor-Rodovid Bank payment cards.
• A wide range of dishes, drinks, juices, beer, desserts and bakery in Amstor cafeteria.
• Opportunity to order finished own products for holiday table.
• Special services for legal bodies and private entrepreneurs which allow purchasing with maximal efficiency and clearance.
• Cash machine service.

Надежное партнерство

Amstor prefers working with producers and direct suppliers. A wide range of goods available in Amstor includes 90% of home produced goods.

We work only with approved producers whose potential allows all supplying terms.

Amstor has strict requirements as for transporting, storage and qualitative indices of supplied products. Experts from Amstor necessarily check goods visually and in laboratory. If some goods don’t comply with the requirements, they are immediately returned to the suppliers. Those companies we deal on continuous basis with have perfect reputation and are our reliable partners. Relations with them are based on mutual trust and respect.

In terms of social and economic development program we closely cooperate with Donetsk municipal council and take active part in public life of the city. Amstor conducts charitable actions helping pensioners and other unprotected strata of society, sponsors city holidays and other measures. Only in 2006 Amstor transferred UAH 700,000.00 to the Capital construction fund for construction of playgrounds for children.

Staff policy

Amstor not only brings harmony to its customers’ life, but also presents workplaces. Over 10 000 employees work for Amstor centers now.

Employees for Amstor

Amstor has formed its laws, rules and requirements as for the work of every single employee. Every employee is a part of the whole. ‘One for all, all for one!’ Honesty and decency in all matters regarding work.

Quickness and preciseness in fulfilling work tasks. Honesty and perfection towards each other and customers. Maximal following labour discipline. Keeping one’s workplace clean and in order.

The employee must look clean, neatly and elegantly, he is the face of the store. When talking to customers, every employee must answer any questions quickly and clearly. We follow slogans ‘Hello, how can I help you?’, ‘Our main partner is customer!’ and ‘Customer has right for bad mood, we - not’. All employees are provided with required amount of clothes in accordance with their professions and Ukrainian legislation.

Amstor for employees

Amstor has created such work conditions which dispose to realization of one’s work potential in the best way. The most active and purposeful employees are encouraged, even those who once started their career almost with zero have opportunity to go up the career stairway quickly. It may be the matter of a few months that shop assistant can become a manager, head of the correspondent department or chief administrator of the trade centre. Working for Amstor is interesting and prestigious, besides, communication with different people, gaining useful business contacts make for professional development.

In every moment an employee can appeal to the management with his problems, requests and suggestions. Principle of the company, ‘There are no silly questions, there silly answers only’, is valid for all employees of Amstor.

Before opening and in future the company management provides theoretical and practical training and raising the level of every single employee. Much attention is paid to labour safety. Employees of the enterprise are periodically instructed as for safety measures. It prevents from traumatism.